last update May 05, 2021
Google Duo not Working? Here’s How to Fix It with Simple Steps

Google Duo not Working? Here’s How to Fix It with Simple Steps

Being a Google Duo user, you can enjoy the best in class video chat experience as it is equipped with plenty of secure and beneficial features. But there are varied circumstances come whenever you use Google Duo app on your multiple Android or iPhone, then it suddenly stops working and shows some unwanted errors. There can be varied causes behind the not working issue of the Google Duo app and you should fix it as soon as possible. You can fix Google Duo not working issue very easily if you have complete knowledge about that and if you don’t know, then follow the mentioned instructions.


Why Google Duo is not working?

If the Google Duo has stopped working, then there could be varied reasons behind this problem and some of them are listed below:

  • Due to the improper internet connection.

  • Using outdated app version.

  • Compatibility issues.

  • Due to the outage problems.

  • Using the incorrect login details.

How to Fix Google Duo not Working Issue?

If you want to resolve the not working issue of Google Duo, then you can follow the below instructions for that:

Method 1: Check for the outage

Sometimes varied issues come due to the outage problems from Google’s side and then you can simply wait for some time and then check if the problem is resolved. You can check the outage status on the internet very easily.

Method 2: Check the internet connection

Make sure that internet connectivity is proper in your device in which you are trying to access Google Duo because it always requires a proper internet connection. You can also use your cellular data instead of using a Wi-Fi connection.

Method 3: Update Google Duo app

Sometimes you may also get plenty of problems with the Google Duo app if you are using the outdated version. You should update your app to the latest version and then check whether the problem is resolved or not.

Method 4: Clear caches and data

 Due to the availability of unwanted caches and data in your mobile, you can also get varied problems and you can fix Google Duo not working issue after clearing the caches for apps in your phone through the below steps:

  • First of all, you can open the Settings of your phone.

  • Scroll down to the Apps and then tap on it.

  • Select the Google Duo from the list of applications.

  • Now click on the Clear Data tab to clear the unwanted caches.

  • Now you can simply check by opening the Google Duo app.

Method 5: Restart your app and device

One of the best ways to resolve all kinds of problems is restarting your app and device at the same time. You can also resolve the not working issue of Google Duo after restarting both the app and device that you are using to access the Google Duo app.

If you are still not able to fix the issue through the above-given steps, dial the Google Duo customer care number and gain the best in class assistance to resolve it quickly. The team of customer care will resolve every issue related to Google Duo in a very short span of time whenever you dial this number from your preferred location.

How Can I Use Google Duo on a Windows PC or Laptop?

If you want to use your Google Duo account on your desktop or laptop, but don't know how to use it, you should not worry about it. There are times when you may see Google Duo not working on laptop issues while using it. But you don't have to worry about it as you can fix it by doing some simple steps.

Follow the Steps to Use Google Duo for Web on Your PC

  • First and foremost, you need to open the Google Duo web on the web browser using the link.
  • Then you need to select the ''Try Duo for Web" option which is at the top right-hand corner.
  • You will be asked to sign in to your Google account if you are not logged in to your account. Once you log in to your account, proceed.
  • Also, if any phone number is associated with your Google Duo account, it automatically gets select and your contact list shows up on the screen.
  • You need to allow accessing the camera and microphone. It is necessary to grant permission to start using Google Duo. Otherwise, you would see Google Duo not working on laptop error messages on your screen.
  • In this way, you see the Home Screen of Google Duo Web, select Allow.
  • After that, you need to click the Allow option that pops-up in the left top corner of your screen.
  • Moreover, all your contacts get loaded on your Google Duo web.
  • Further, you are required to choose the contact with whom you want to make a video or voice call.
  • Depending upon your choice, you can select either the Voice Call or Video Call option to initiate a call.
  • Alternatively, you would have the option to choose the Blue button mentioning 'Start a Call'.
  • Thereafter, you should add an email address or phone number to make a call.

Apart from this, if you want to make a group call, you can do that without any hassle. All you need to choose the Create Group instead of the 'Start a Call' option. Then you see the option to add participants to the group call. In addition to this, you can add up to 31 contacts to a group call. Once all the contacts get added to the group, select the Start Call option.

Make a Personal Call or Group Call through Google Duo on Pc or Laptop without Any Hassle

With the above information, you can make video or voice calls easily. And while doing so, you won't face any trouble. On the off chance, things go south and you face Google Duo not working on Windows PC problems, you should contact the technical support team. The support team assists you thoroughly without any delay.


It is considered to be the most important aspect to get your hands on each and every one of the points where you get stuck. Coming to the Google Duo application on any android phone as well as on the iPhone, the application might face multiple errors that can easily be rectified with some simple demonstrations. There might be a chance that Google Duo is not working because of the low speed of the network or poor connectivity. The user could find many more problems that are common and can be easily resolved. These common problems include video and audio issues during a call, the problem in the Duo account on your display or in the speaker, internet connectivity issue, etc. The time taken in resolving the issues in iPhone is relatively more as compared to that in Android. This article is all about the methods to solve the issues that are faced sometimes while using Google Duo.


  • Firstly, the user must restart the device and then examine once if it is responding or not.
  • Secondly, the user must delete all stored cache and cookies to provide Google services in a clear way.
  • Simultaneously, the user must install the antivirus software.
  • Afterward, the user should run a full scan to examine any unwanted activity on his/her activities.
  • Adding to this, the user should try to disable all add-ons and extensions and copy them one-by-one.
  • Also, the user can try uninstalling and afterward reinstalling the web browser.
  • Moreover, the user can clear the DNS cache.
  • The user can see if the problem lies in the version of Google if examined and install the latest update of a web browser.
  • The user is allowed to run an SFC scan.
  • Then, the user can examine the proxy settings.
  • In the end, clear the chrome host cache.  

Following the above-mentioned steps, you can easily resolve the issue of google duo not working on android.


  • Firstly, the user should go through the updated version of the Google Duo application that you can easily get from the apple store.
  • Then the user should make sure for once that his or her mobile data or Wi-Fi connection is activated for Google.
  • Secondly, the user should try to reset your iPhone.
  • Then he can try accessing the Google Application.
  • Later, turn off the Google Application. Afterward, he should press and hold the start button twice.
  • In the end, slide Google up and then press and hold the start button for once.

Following the above-mentioned steps, you can easily resolve the issue of google duo not working on iPhone.

After following these steps, if you still cannot find yourself over the issue of google duo not working, you can contact the agent at computer technical support via a phone call (by extracting their contact details from the official support website of Google Duo), via live chat (by writing down your problem to the concerned agent and expect a reply in return containing all the best and effective solutions) or you can go for email support (which means that the agent can be contacted via an email to a reply of which he would recommend the best and effective solutions).

Post Comments ::

Copyright © 2018 | All Rights Reserved

  • Free Diagnosis

    Troubleshooting Errors

    Available 24*7

    Any device, any problem, anytime, anywhere

    For Resolution Call Now

    +1(802) 267-7774