last update Aug 28, 2021
How Do I Contact Facebook Support When I Need Help?

How Do I Contact Facebook Support When I Need Help?

Facebook is a platform where you are in a position to connect with your friends whom you may not have met for years. To explore its awesome features, all you need is to sign up for this platform, that is, if you do not have a Facebook account.

There can be situations when you are not sure about a particular scenario while exploring Facebook, or unfortunately, you are locked out of your account. In such cases, it is quite evident on your part to wonder How Do I Contact Facebook Support When I Need Help? This is exactly the reason why you are here.

This page provides you with a stepwise guide as to how you can contact Facebook Support. Kindly follow the steps mentioned below-

Via Phone Support-

  1. Go to the Facebook webpage on a web browser on any device which supports the Internet.
  2. Then you need to log in with your username and password associated with the Facebook account.
  3. After you have successfully logged in, go to the settings menu located on the top right of your screen and click on it.
  4. There you have to click on the Help and Community Standards tab.
  5. Subsequently, you are redirected to the above-mentioned page, where you get a plethora of options to contact the Facebook support centre.
  6. Among all of them, choose the Phone Support option and click on it
  7. Once you do that, a list of numbers gets displayed on the screen corresponding to its services.
  8. Choose the one which is bothering you and dial it from your phone.
  9. Select your preferred language in which you want to communicate and are comfortable.
  10. Then wait for the IVR to give out the menu options from one to nine.
  11. Amongst the topics given out, choose the one which matches your issue/ problem at hand.
  12. Then further options are given where you have to keep selecting till you are eventually connected to a Facebook representative.
  13. Convey your issue to them in an audible voice. Wait for the representative to process the information which you gave. 
  14. The representative reverts with the resolution to your issue, in a minute or two, or sometimes even longer, depending on the issue. 
  15. If you are satisfied, go ahead and disconnect the call. If not, escalate the matter to a senior executive.

Via Live Chat-

If you are still wondering how do i get in touch with facebook to report a problem? then Facebook has another option which you would find on the Facebook customer service page

  1. Log into your Facebook account.
  2. Go to the customer service page as mentioned above.
  3. There you find the option of Live Chat and click on it.
  4. Once you do that, a pop-up window opens on the far right corner of the screen.
  5. In the chat window, the chatbot offers a variety of topics amongst which you need to choose a topic of your requirement.
  6. Then the chatbot further gives you options with respect to that topic, and keep selecting one till you are connected to a live chat agent.
  7. Once a live chat agent appears in that chat window, you need to answer some questions just for verification purposes. 
  8. After that, you can convey your query to him/ her, preferably in short sentences. Give the representative a minute or two to process the information.
  9. Then the live chat agent reverts with your issue. Keep in mind that, since it is a chat process, you have to type in whatever you have there to ask.

Therefore if you need help and are still thinking How Do I Contact Facebook, then kindly follow any of the two methods mentioned above. 

 

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