There is a big increase in the usage of the MAC when we compare it with the users of the same system in the last few years and with this usage, the use of antivirus is also increased exponentially by the user of MAC systems.
With MAC people also use antivirus, when we are talking about antivirus then we must consider Norton antivirus which is one of the most widely used by the MAC users but there a few cases when Norton doesn’t scan the MAC device, in this case, the following procedure can be followed.
The first step to fix the problem is to exit all the programs and restart your MAC system.
Check the version of the Norton, if you are not using the updated version then update the version because there are chances that this causes the problem.
If you are using the old version of the OS then this might create hindrance in for Norton to scan MAC.
If the problem persists then the user may remove the Norton from the MAC and re-install this tool to enable the scanning feature of Norton in MAC.
If the scanning feature of Norton doesn’t work and the user is getting the message of “Scan Error or At-Risk” then he can use two options to resolve this issue first thing is to run Live update of Norton anti-virus and you have to do it manually.
To run the process of Norton Live Update, the following process should be followed.
Visit the “Apple Menu” bar and click on the option of “Go”, select the option of “applications”.
Make a double click on “Norton Security” and select the option of “Live Update”.
After finishing the process of Live Update, exit all the running programs on the MAC system and restart the system.
If the problem persists then the user needs to update the virus definition on the MAC system
If the process given above does not work then a user need to first disable the Automatic scan of Norton and then complete the process manually.
Start Norton and click on the option of Device Security and click Open.
In the main window of Norton, click on the option of Advanced/Settings.
Now click on Protect My Mac.
In the Automatic Scans row option click on the option of Settings.
Change anyone, Scan Everything, Scan only these folders, Scan files in compressed archives or Scan files located on external drives when accessed.
Now follow this step to complete the process,
Visit the official website of Norton.
Download the updated virus definition
After downloading, double-click on the option of downloaded file to run the file.
Follow all the on-screen instructions
The problem will be resolved.
The other reasons which cause the problem are
The MAC system has not been set properly.
The server of Norton may be temporarily down.
Software configuration is not compatible with the MAC system.
MAC system is infected by any kind of virus which is blocking the Norton anti-virus to scan MAC system
If the problem of Norton not scanning mac then a user may feel free to contact the 24×7 and 365 days active Norton customer service for more help from the technical expert by calling to get the technical help for the Norton antivirus problem.
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